Vicki Hess, RN, MS, CSP and Jan Fox, M.Ed: “From Process to Platform: Pairing Client Engagement and Bold Speaking”

Vicki Hess, RN, MS, CSP and Jan Fox, M.Ed: "From Process to Platform: Pairing Client Engagement and Bold Speaking"

Vicki Hess, RN, MS, CSP and Jan Fox, M.Ed

“From Process to Platform: Pairing Client Engagement and Bold Speaking”

October 21, 2017
9:00 am to 12 pm, doors open at 8:30 am
Courtyard Marriott West Homestead/Waterfront
401 West Waterfront Drive, West Homestead, PA 15120


Aspiring Speakers & Professional Members do not need to register. Please RSVP your attendance to Roberta directly by clicking here

What are you doing before, during, and after your client engagements to over-deliver and differentiate yourself? This session provides speakers with tools and tips for creating positive connections from the moment the client says “yes” until months after the engagement. Vicki uses proven systems to stay on track so that her team over delivers with every client.

It’s one thing to want more client engagement- it’s another to deliver what you promise from the stage. Simply by speaking better, you ensure that your audiences hear, understand, and follow your message. Jan uses proven strategies to create a BOLD experience for her participants and coaching clients.

By attending this session, you will receive actionable tips and techniques to:

  • State how to use technology (high-tech and low-tech) to connect with clients before the presentation.
  • Discuss what to do while you’re onsite to maximize client interactions.
  • List three specific ideas for maintaining a strong connection with clients after your presentation.
  • Increase your impact and influence when you speak.
  • Learn how to show confidence through your hands during your talk.
  • Discover how to vary your voice to make it more interesting and engaging.
  • Find out how to tell short, meaningful, persuasive stories in just a few sentences.
  • Stop using UMM or ERRR or other “stall” language.
  • Experience how to bring out your BOLD to get more of what you want.

Vicki Hess, Top 5 Healthcare Speaker, is your go-to resource for positively impacting employee engagement in healthcare. Her unique views on patient & employee engagement are evidencebased, relatable and real world. Organizations that implement Vicki’s ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more. As a keynote speaker, trainer, consultant and author of 4 books; Vicki inspires clients to take action by sharing high impact, easy to implement ideas that transform the way people work.

Jan Fox is your go-to resource for learning to speak so people listen! Her proprietary ((BOLD SPEAKER)) system shows you how to make a bigger impact simply by focusing on how you deliver your message. Jan is a 4x Emmy winner with 25 years of TV anchoring and reporting experience. She has coached 52 TEDx Speakers, plus hundreds of others, and has keynoted and
trained for some of the country’s biggest corporations and associations. Every participant walks out with a free Speak Tweaks minibook of practice plans. Jan’s Book: Get Yourself and Your Biz on TV, helps you get media attention and tells you what to do in front of a camera.

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